Describe the stages of Lewin's change model and provide an example in a club updating its scheduling software.

• A. Prepare/Execute/End
• B. Unfreeze, Change, Refreeze. Example: communicate need, pilot the software, train staff, and standardize usage.
• C. Plan, Do, Check, Act
• D. Initiate, Sustain, Terminate

Answer: (B)

Lewin's change model emphasizes three stages to implement change: unfreeze, change, and refreeze. The first stage is about preparing people for the change and creating readiness by communicating the need and building motivation. The second stage is the transition period where the new approach is implemented, tested, and adjusted. The final stage is about embedding the new way into everyday practice so it sticks.

In the club example, unfreeze means clearly communicating why updating the scheduling software is necessary and beneficial—raising awareness that the current system is limited and gathering support from staff and volunteers. The change stage involves actually piloting the new software with a subset of users, training staff on how to use it, and making tweaks based on feedback. Finally, refreeze means standardizing the new processes: updating policies and procedures, making the new software the default practice, and continuing training so the change becomes the normal way of operating.

Other options describe different models or generic project phases that don’t map to Lewin’s three-phase approach as neatly. For example, one option aligns with a generic plan-execute-end style, another with the PDCA cycle (Plan-Do-Check-Act), and another with initiating-sustaining-terminating—none capture the classic unfreeze-change-refreeze sequence.