What are the effects of high employee morale?

• A. Higher absenteeism
• B. Better teamwork, higher productivity, lower turnover
• C. Increased defect rate
• D. Greater customer complaints

Answer: (B)

The main idea here is how morale influences how people work together and perform. When employee morale is high, people feel valued and engaged, which leads to better communication and cooperation. That improved teamwork makes tasks flow more smoothly, errors and bottlenecks are addressed faster, and overall productivity goes up as everyone aligns toward common goals.

High morale also supports retention. When staff are satisfied and proud of their work, they’re less likely to leave, reducing turnover and the disruption and costs that come with replacing employees.

Options that describe higher absenteeism, more defects, or more customer complaints reflect problems that typically emerge from low morale, poor motivation, or other issues, not the positive state described by high morale. So the best answer captures the positive impact on teamwork, productivity, and retention.