What is the difference between capacity planning and demand forecasting in recreation facilities?

• A. Capacity planning forecasts user numbers to set staffing.
• B. They are the same concept.
• C. Capacity planning ensures facilities have sufficient capacity to meet demand; demand forecasting predicts user numbers to inform staffing and resource levels.
• D. Capacity planning is about marketing; demand forecasting is about sponsorships.

Answer: (C)

Capacity planning is about making sure the facility has enough overall capacity—space, equipment, staffing, and hours of operation—to meet the demand that could occur. Demand forecasting, on the other hand, is about predicting how many users will actually come, using data and trends, so you can set appropriate staffing and resource levels. The best choice reflects that relationship: capacity planning ensures you can meet the anticipated demand, while demand forecasting provides the numbers that drive staffing and resources.

For example, if you forecast a higher number of visitors on weekend mornings, capacity planning would examine whether there are enough lanes, lockers, and staff to handle that flow, while demand forecasting would provide the estimated headcount to determine how many lifeguards, attendants, and supplies are needed. The other options mix up roles or imply they’re the same thing, which isn’t accurate.