Which statement best describes boundary roles?

• A. They focus on internal process optimization.
• B. They supervise the overall corporate strategy.
• C. They interact directly with the public or outside organizations.
• D. They are responsible for external partnerships only.

Answer: (C)

Boundary roles are about connecting the organization with the outside world. They involve engaging directly with the public and with external organizations to gather information, represent the organization, and manage interactions across the organizational boundary. This external focus—interaction with customers, partners, regulators, media, and other outside entities—is what defines boundary roles. Internal process optimization is more about how work is done inside the organization, and supervising the overall corporate strategy rests with top leadership. While building external partnerships can be part of boundary work, the essential feature is direct engagement with outside parties.